Graftrz Support

You can contact the Graftrz support team for assistance with:

• Creating or accessing your Graftrz account
• Email verification and sign-in problems
• Setting up or updating your dayworker profile
• Setting up or updating a vessel profile
• Uploading verification documents
• Posting or managing a daywork job
• Applying for a job
• Inviting a dayworker to a job
• Job status or account-related questions
• Reporting a technical problem
• Requesting correction or deletion of your personal information
• Requesting deletion of your Graftrz account

The initial Graftrz release focuses on account registration, profiles, vessel and user verification, location-based job and dayworker discovery, job posting, applications and job management.

For support, email: support@graftrz.com

Please include the following information where relevant:

• Your name
• The email address associated with your Graftrz account
• Whether you are using Graftrz as a dayworker or vessel representative
• A clear description of the problem
• The steps you followed before the problem occurred
• A screenshot of any error message
• Your phone model and operating system version

Please do not include passwords, verification codes, passport details or other sensitive information in your email.

Before contacting support, please try the following:

• Confirm that you are using the correct email address.
• Check your spam or junk folder for the Graftrz verification email.
• Request a new verification code where that option is available.
• Close and reopen the Graftrz application.
• Confirm that you are using the latest available version of the app.
• Confirm that your device has a working internet connection.

Graftrz may allow users and vessels to submit information or documents for verification. Verification is intended to provide an additional trust signal within the marketplace. It does not mean that Graftrz employs, endorses or guarantees a user, vessel, job opportunity or working arrangement.

For help with a verification submission, email support@graftrz.com and explain the issue. Do not attach identity documents unless the support team specifically asks you to use an approved secure process.

To report suspected fraud, misleading information, inappropriate conduct or another safety concern, email: admin@graftrz.com

Use the subject line: Safety or Conduct Report

Include the relevant user, vessel or job details and a factual description of what occurred.

If you believe there is an immediate threat to someone's safety, contact the appropriate local emergency service or authority.

You can request deletion of your Graftrz account and associated personal information by visiting our Delete your account page.

We may need to verify your identity before processing the request. Certain information may need to be retained where required for legal, security, fraud-prevention or legitimate record-keeping purposes.

For further information, please review:

• Privacy Policy
• Terms and Conditions
• Cookie Policy
• Delete your account

Support requests are reviewed during normal business hours. We aim to acknowledge support requests as soon as reasonably possible. More complex matters may require additional investigation.

Graftrz Ltd The Core Triq il-Wied ta' l-Imsida Msida, MSD 9021, Malta Email: support@graftrz.com